To keep you and your TUMI on the road, we offer a global repair network in approximately 60 countries around the world, with certain services available in our retail stores. To learn more about the repairability of your product, including cost, please visit our repair site below.

We stand by the quality of our products and offer a comprehensive warranty on bags, luggage and select accessories. Learn more about our warranty below.

To minimize greenhouse gas emissions from our own operations, we are committed to maintaining use of 100% renewable electricity across the retail stores, distribution facilities and offices that we operate. We achieve this through a combination of on-site solar generation, participation in green power programs and purchasing renewable energy certificates. Our distribution center in Vidalia, Georgia has on-site solar panels, which cover the majority of the facility’s electricity needs. We’ve also installed LED lighting, occupancy sensors and upgraded heating and cooling systems across our operations.

The majority of our greenhouse gas emissions stem from our global value chain, in particular from the materials we use in our products. We have set an ambitious target for ourselves to significantly reduce the emissions from our purchased goods and services category.

To formalize our commitment, we have set an ambitious target to reduce emissions from purchased goods and services by 52% per unit of gross profit by 2030, compared to our 2022 baseline. On Group-level, this goal has been validated by the Science-Based Targets initiative.

In order to reduce waste, we have defined sustainable packaging principles across the organization: reduce material use, use reusable and recyclable packaging and prioritize more sustainable materials where possible. In 2025, we will begin rolling these out across our operations.

As a 1% for the Planet partner, TUMI donates 1% of sales from the 19 Degree Collection in Polycarbonate to verified environmental nonprofits within the organization’s global network—supporting non-profits that help protect and preserve the world we call home.

We successfully achieved our goal of providing professional development opportunities to all employees by the end of 2024—a year ahead of schedule—and remain committed to sustaining this progress.

We make an effort to invest in employee initiatives like leadership training, skills development and performance management tools to support all employees throughout their careers.

As a global brand, TUMI comprises many nationalities and backgrounds. We strive to create a welcoming atmosphere for all employees—the kind of environment that helps our teams grow and thrive together.

Our bi-annual Culture and Inclusion Survey provides valuable perspectives from our teams. Guided by this feedback, we are committed to prioritizing innovation, recognition, professional development and teamwork as key areas for ongoing growth.

We value the people who craft our products. That’s why we require our Ethical Charter—our code of conduct for suppliers, outlining 10 key principles focused on protecting people within our supply chain—to be signed by all finished goods and certain raw material and component suppliers.

A subset of these suppliers are enrolled in our Global Social Compliance Program to be audited. Our Ethical Charter requires organizations to share our criteria with their own suppliers. Our ultimate goal is to ensure that every person throughout the TUMI supply chain is treated with respect, dignity and care.

For over 14 years, we’ve proudly supported St. Jude through a range of initiatives, including TUMI Takes You Home, where we design and donate exclusive luggage for St. Jude families during the holiday season.